31 Oct 16
I think a company’s customer service is often more important than the product itself. This is from a friend and student with regard to his Surefire suppressor:
“As you remember, during one segment of our recent Urban Rifle Class, my Surefire suppressor launched itself downrange from the barrel of my M4, due to a fractured locking ring.
I returned it to Surefire, and this is their response. As you might imagine, I’m pleased with their customer service!”
“I want to give you an update on your RMA suppressor, returned to us earlier this week:
We found your suppressor in need of a new locking-ring and latch. We will be replacing all broken/damaged parts, repainting the suppressor, and test-firing it verify accuracy.
This work is, of course, free of charge, along with shipping charges, and the process will take a week. When you have, questions please let me know.”
Comment: Surefire is a fine company! I only wish all gun and flashlight manufacturers treated their customers with such topnotch service and courtesy.